Homerton Carpet Cleaners Privacy Policy

This Privacy Policy explains how Homerton Carpet Cleaners collects, uses, stores and shares personal data when you use our carpet and upholstery cleaning services. It applies to all Homerton Carpet Cleaners customers in our service area and to anyone who contacts us to make an enquiry, request a quotation, or otherwise interact with our business.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Who We Are And Scope Of This Policy

Homerton Carpet Cleaners is a local carpet and upholstery cleaning business operating within our designated service area. In the context of this Privacy Policy, we act as the data controller for the personal data we collect about you. This means we decide how and why your personal data is processed.

This Privacy Policy covers personal data relating to our residential and commercial customers, prospective customers, and individuals who contact us in relation to our services.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a service, or otherwise interact with us:

Identity and contact details: name, address, property access details where required, and other basic contact information you choose to provide.

Communication details: information you provide in emails, messages, or phone conversations, including service enquiries, feedback, and any special instructions for completing work at your property.

Booking and service information: details of the services you request, dates and times of bookings, service history, and notes relevant to the delivery of our cleaning services.

Payment and transaction information: records of the amount, date and method of payment for services you purchase from us. We do not store full payment card details if you pay using card processing services; those details are handled by secure payment processors.

Technical and usage data: limited technical or usage data may be collected if you interact with us via online forms or digital platforms, such as the date and time of your enquiry and basic device or browser information, where this is necessary for security or functionality.

How We Collect Your Data

We collect personal data directly from you when you:

Make a booking or enter into a service agreement with us.

Communicate with us by phone, message, or through online forms.

Provide feedback, reviews or complaints about our services.

In some cases, we may receive your details from third parties who refer you to us, such as property managers or other service providers, but only where this is done with your knowledge or as otherwise permitted by law.

Lawful Basis For Processing

We process your personal data only where we have a lawful basis to do so under the UK GDPR. Depending on the context, we rely on the following lawful bases:

Contract: We process personal data to enter into and fulfil our contract with you, for example to provide cleaning services, manage bookings, communicate about appointments and handle payments.

Legal obligation: We process certain data to comply with legal and regulatory requirements, such as tax, accounting, and record keeping obligations.

Legitimate interests: We may process personal data for our legitimate business interests, provided these are not overridden by your rights and interests. This includes managing and improving our services, maintaining business records, responding to enquiries, and protecting our business from fraud or misuse.

Consent: In limited situations where none of the other lawful bases apply, we may process your data based on your explicit consent. Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before your withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage cleaning services, including arranging appointments, accessing your property where agreed, and carrying out the work requested.

To communicate with you about enquiries, bookings, changes to appointments, and customer support matters.

To issue invoices, process payments, and maintain accurate financial and service records.

To manage our relationship with you, including handling feedback, complaints and service queries.

To operate, maintain and improve our business processes, including staff training, quality control and service development.

To comply with legal obligations, respond to lawful requests from authorities and protect our rights, property or safety, including the prevention and detection of fraud.

Data Sharing And Processors

We do not sell your personal data. We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and in accordance with data protection law.

Service providers acting as data processors: We may use third party providers to support our operations, such as payment processing providers, accounting or record-keeping services, and information technology support. These providers only process your data on our instructions, are subject to confidentiality obligations, and must implement appropriate security measures.

Professional advisers and authorities: We may share data with professional advisers such as accountants or legal professionals, and with regulatory or law enforcement authorities where required by law or to protect our legal rights.

Other third parties: In the event of a business restructuring, sale, or transfer of some or all of our operations, personal data may be transferred as part of that process, but it will remain subject to this Privacy Policy or equivalent protections.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.

In practice, this means:

Service and booking records are generally retained for a period aligned with applicable limitation periods for legal claims and tax or accounting rules.

Basic contact details used for enquiries may be retained for a shorter period where no ongoing relationship arises.

Where we rely on your consent for certain processing, we will retain the related data only for as long as the consent remains valid or until you withdraw it.

When personal data is no longer required, we will delete it or anonymise it so that it can no longer be associated with you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are proportionate to the nature of the data and the risks involved and are kept under review.

Access to personal data is limited to those employees, contractors and service providers who need it for legitimate business purposes and who are subject to confidentiality obligations.

Your Data Protection Rights

You have a number of rights under the UK GDPR in relation to the personal data we hold about you. These rights may be subject to certain conditions and exemptions. They include:

Right of access: You have the right to request confirmation of whether we hold personal data about you and to obtain a copy of that data, together with information about how it is processed.

Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You can ask us to restrict the processing of your data in certain situations, such as when the accuracy of the data is contested or where you have objected to processing.

Right to object: You may object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where the processing is required for legal claims.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used format and to transmit it to another controller.

Right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time.

Exercising Your Rights And Complaints

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the usual communication channels you use to arrange services with Homerton Carpet Cleaners.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can seek to resolve any concerns directly.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. The updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.

This Privacy Policy applies to all customers of Homerton Carpet Cleaners within our service area and is intended to provide clear and transparent information about our data handling practices.